Real People, Right Where You Store
At A Family Storage, every location has a friendly on-site manager who knows the property, the units, and the neighborhood. Whether you're renting your first storage unit or moving out after years, you'll have a real person nearby to help.
Our managers make self storage feel local and personal. They answer questions, walk you through unit sizes, and help you get settled, so you're never left figuring things out on your own.
How Our On-Site Managers Help You
- Find the right unit size. Not sure if you need a 5x10 or a 10x20? Your manager can look at what you're storing and recommend the best fit, so you don't pay for space you won't use.
- Rent online or in person. Prefer Touchless Rentals™? Reserve online in minutes. Want to talk it through? Stop by the office and rent face to face.
- Get set up with smart access. Managers can show you how to use Nokē Smart Entry and the smartphone app to open your unit and gate.
- Keep an eye on the property. A manager on site helps keep the facility clean, well kept, and running smoothly every day.
- Handle account questions. Get help with payments, autopay, Tenant Protection, unit transfers, and move-out.
- Offer local know-how. Ask about packing tips, moving supplies, or the easiest way to load your unit.
Available at All Our Locations
On-site management isn't an extra at A Family Storage. It's part of the experience at every one of our 19 locations, from our Tucson, AZ facilities on W. Ina Rd. and W. Magee Rd. to every community we serve.
No matter which location you choose, you'll get the same local, affordable, and friendly service. Pair it with features like drive-up access, climate-controlled units, roll-up doors, and smartphone access for a storage experience that's easy from start to finish.
Meet Your Local Storage Expert
Ready to rent? Find an A Family Storage location near you, reserve your unit online, or stop by to meet your on-site manager. We're here to help you store with confidence.
Frequently Asked Questions
1. What does on-site management mean at A Family Storage?
It means every location has a dedicated manager who works at the facility. They help with rentals, unit selection, account questions, and day-to-day care of the property.
2. Is on-site management available at every A Family Storage location?
Yes. All 19 A Family Storage locations have on-site management, so you get the same friendly, local service wherever you rent.
3. Can the on-site manager help me choose the right unit size?
Absolutely. Tell your manager what you plan to store, and they'll recommend a size that fits your belongings and budget. You can also watch our size guide videos online.
4. Do I have to visit the office to rent a unit?
No. You can rent online with Touchless Rentals™ and move in without visiting the office. If you'd rather rent in person, your on-site manager is happy to help.
5. What are the office hours for on-site managers?
Office hours vary by location. Check your facility's page or call the location directly for current office hours. Access hours to your unit may differ from office hours.
6. Can the on-site manager help me with smart access and the app?
Yes. Your manager can show you how to use Nokē Smart Entry and your smartphone to open the gate and your unit. Our How-To Video Series is also available online.
7. Who do I contact about payments, Tenant Protection, or moving out?
Your on-site manager can help with payments, autopay, Tenant Protection, transferring units, and move-out. You can also manage much of your account online by logging in.